Frequently Asked Questions
Everything you need to know about your Sana Safinaz shopping experience.
What are your shipping charges and delivery timelines?
We offer standard shipping across all major regions. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on customs processing.
What is your return and exchange policy?
Items can be exchanged within 14 days of purchase provided they are unused, in original packaging, and have all tags attached. Please note that sale items are generally final sale unless a defect is present.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept a variety of payment options including Credit/Debit cards (Visa, MasterCard), PayPal, and Cash on Delivery (COD) for eligible domestic locations.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and lighting during photography, slight color differences may occur.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on the destination and weight of the parcel.